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Bank executives have shifted interest from productivity and cost savings to revenue generation through AI, according to Garry Sien of Ant Digital Technologies. The industry now wants AI agents that can act, not just analytic tools.
Itaú is deploying generative AI across customers and employees through ia.i, a conversational interface, and the IARA governance platform. The bank applies an "AI First" strategy while operating in one of Brazil's most regulated sectors, according to OpenAI News.
A new Asian Institute of Chartered Bankers report finds 92% of Malaysian banks and development financial institutions have started using AI, mainly for onboarding, fraud detection, AML and productivity. However, many institutions lack mature governance and few have scaled higher‑risk applications.
Menurut Fintech News Malaysia, bank di ASEAN menghadapi jurang antara tekanan untuk menggunakan agentic AI—kos, persaingan dan jangkaan pelanggan—dengan bukti yang boleh menjelaskan tindakan agen ketika diaudit. Jurang ini menimbulkan risiko ketidakmampuan menjawab "mengapa ia berbuat demikian?" dan cabaran dalam menerangkan hasil kepada pelanggan.
